Shipping policy

Shipping Policy & Rates

Shipping Options:

Standard shipping fees apply to orders with only one item.
Free Shipping on orders with 2 items or more. Applies to US 48, CA, UK, AU orders only. Does not apply to accessory items.
Priority Shipping orders receive priority processing, are packed first, and shipped via express service for faster delivery. Available in the contiguous US (48 states), Canada, the UK, and Australia.

Returns and Exchanges:

Shipping+ is an optional service that includes free 30-day returns and exchanges, plus package protection. If not selected, a standard handling or return label fee may apply. Customers outside US & CA are responsible for return shipping costs for returns or exchanges. Please refer to our Return Policy for more information on how to initiate a return or exchange.

Shipping Estimates:

Shipping estimates are provided at checkout based on the shipping method and destination. Please note that these estimates are not guaranteed, and actual delivery times may vary. Delivery to rural areas may take longer.
We aim to process and ship orders within 1-2 business days. Once shipped, transit times depend on the shipping method and courier. Some International shipments may not include tracking.

Address Accuracy:

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
We do not issue refunds for orders with incorrect addresses. If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

Lost or Stolen Items:

In the rare event that an item is lost or stolen during delivery or transit, a shipping investigations will be conducted by the courier. We are not responsible for lost or stolen items after they have been delivered to your home address.
The courier has access to the most recent tracking information and can better assist in resolving any shipping inquiries or issues.

Customs Duties and Taxes:

Canada Orders: Depending on product availability, certain orders may ship from our US warehouse. All customs duties and import taxes are covered by Alura and our shipping partners, with NO additional charges due upon delivery.
International Orders: Customers outside the US and Canada are responsible for any applicable customs duties, taxes, or import requirements. Please check with your local customs office for more information.

If you have any questions or concerns about our shipping policy, please contact us at shop@alurafit.com.